15 Minutes with Amaze

Our engagement team periodically sends out an email to our users offering a “15-minutes with Amaze” consult. They’re given a Calendly link (see below) to schedule the consult. An available Patient Advocate will then assign themselves to the consult and call the patient at the time of the meeting. You can assign yourself to a consult by inviting yourself to the appointment on the Member Services calendar.

https://calendly.com/amaze-member-services/15-minutes-with-amaze

Below are notes taken by one of our current Patient Advocates documenting the flow of a typical “15 min with Amaze” call:

Intro:

Let them know they’re in our system and that we sent them a link to their email to set up their email on file. On your end, go into the patient chart and click either “Send Password Recovery email,” or “Resend Welcome email.” They’re username is listed on their chart, please provide them with it. In the example below, the username is shenley123.

Make sure they can get into their account before proceeding
Give an overview of what we can provide

Next:

Have them open their app and go through the following
- How to contact us using either message or call
- Have them test sending a message and send one back so they see how it looks on their App
- Explain where they can attack a picture or file (green paperclip icon)
- Walk them through how to add additional profiles/family members – if they fill out their family member’s account, they’ll receive an email from us
  - Remember that Partners/spouses and all dependents under 26 years of age will receive a free account.
- Describe Health Summary and encourage them to add to it
- Walk them through adding their insurance information
  - Have them add pictures of their insurance cards as it helps us find and expedite the process of finding in-network specialists, hospitals, etc
  - Encourage them to reach out to us with any billing or insurance questions.

During your shadow blocks we will strive to have you listen in on one of these calls.

We recommend playing with your own patient App so you are familiar with it.