PCP Patients

At Amaze we have a team of providers that can provide ongoing care for patients and act as a virtual primary care provider. However, with telehealth, there are limitations to this and not every patient may be a good candidate for this.

At the same time, many patients may ask to be “referred to a pcp” as a catch-all term. They may think that a need they have cannot be met by telehealth and it is our jobs to help them and educate them through the process.

If a Patient Advocate gets a patient requesting to be referred to a PCP, we should offer to assist them but also find out how much Amaze can help them prior to an in-person referral.

We should start by saying something like, “Hello, thank you for reaching out to us for help with this. I’d like to get a little more information to see how we can help with this process. Can you tell me, do you have a specific medical need or are you just looking for more like a regular check-up? Once I know a bit more I can have our providers review this and help get you going in the right direction.”

A lot of times even if we end up referring a patient for an in-person visit we can save them time and money beforehand by sending them for labs, imaging etc. So it’s good to get an idea of where they stand and often we will have them schedule a visit with us or connect them immediately to a provider depending on their need.

All of this being said, we want to avoid immediately offering that we can be their primary care provider. If it seems like things are going in that direction, we can assign our PCP RN team (on Monday) to connect with them to further evaluate their needs. They will then assess them to see if we are a good fit for their care or if we need to provide them with an outside referral. Please address any immediate needs even when the end goal is to refer them to the PCP team.